Thank you for visiting us.
At HieroEducation, we’re serious about protecting your personal information. We believe that the best way to protect your information is to collect as little as possible of it in the first place.
There are two types of information we never collect: information that could be used to directly steal from you, and information that could be used to blackmail or discriminate against you.
We do not collect your payment card details ourselves (we leave that up to a professional payment processing company called Stripe – you can find out how they look after your information here).
Nor do we collect any data about your ethnicity, politics, faith, sexual preferences, law-breaking, trade union membership, public offices, physical health or mental health.
While these may be fascinating, we just don’t want to know. We politely request that all our students focus on discussing educational matters, and we ask everyone to adhere to a Code of Conduct. For the avoidance of doubt: if you are a devout politician driven by stress to procure adult relaxation services in a manner contrary to the law of England, please restrict your comment activity to matters Egyptological. We reserve the right to delete any comments we consider to be ‘risky’ (or risqué) and may enforce cool-down periods on users who have strayed off topic. We reserve the right to ban anyone we consider to be a serious offender from the class.
When we do collect personal information about you, it’s information that we have thought about in advance and decided is (a) useful for running our business, (b) reasonable to collect, and (c) can be managed in a way that will hopefully be acceptable to you. That’s what the rest of this policy is about.
For the avoidance of doubt, we don’t sell information about you to third parties to make money, or send information about you to anyone else unless we believe it is advisable to do so either to deliver our service to you, or where we believe it is required by applicable law, rule or legislation.
Our Mailing List
If you like, you may sign up for our Mailing List. We operate a “double opt-in” process, which means that after you’ve used the form on our website, you’ll receive an email from us asking you to confirm that you want to receive marketing materials from us. This is to prevent other people from signing you up to our Mailing List without your consent.
We will use this Mailing List to send you marketing information, promotional offers, and news about our business that we believe will be interesting to you. Since “interesting” is a subjective judgement, you may wish to unsubscribe. You may do so by clicking on the unsubscribe button in any of the emails we send you, or by using the “contact us” details on this website and sending us an email from the account that we have on our Mailing List.
When we send out marketing emails, we may include images in those emails that are stored remotely; opening the email and choosing to display the images may trigger a download that tells us information about you (e.g. that you have opened the email, and the time at which you chose to view the images). We will do this to assess whether our marketing communications are being read, and because we feel it is a fairly common practice and therefore not unfair to do so.
If you were unaware that email images may be used in this manner and are uncomfortable with the privacy implications, you may find that your email service has privacy settings that can be configured to frustrate (or limit the accuracy of) this kind of tracking.
We may also use a technology called “click tracking”. This means that, when you click on a link in one of our emails, your route over the internet to our webpage may be directed via another page. We will do this if we want to distinguish between ‘normal’ visits to our webpage and visits that have been prompted by an email. We hope this is ok with you.
Our Mailing List is operated using a service called MailChimp. You can find out how they look after your personal information here. Access to our Mailing List, and any associated marketing information, is restricted to authorised personnel at MailChimp and authorised personnel here at HieroEducation. Please bear in mind that information security is never perfect.
Please note that we didn’t say “our website”.
Imagine that a landowner owned a big field with a private road on the outskirts of town. That landowner leases out the land to property developers, who build shopping malls, office blocks and so on. Within the shopping mall, individual retail units are rented out to small businesses.
Sending an email is like sending a holiday postcard. You have no idea who the postman is who will collect it, no idea which sorting offices it will pass through on its way, and no idea precisely when it will arrive. Importantly, you have no control over who might read it along the way, and the same is true of emails.
For this reason, we won’t send personal information about you over email, and we won’t ask you to send personal information to us over email. If you receive an email that looks like it’s from us (or any other reputable business) asking for personal information, you can be pretty sure it’s a scam. If you’re in any doubt, email us using our contact details on this website (please never reply to an email you have doubts about).
The only exceptions we make to this rule is when we first send you your log in credentials for one of our courses (a username and an initial password). As soon as you log in for the first time, you’ll be prompted to change your password to something only you know. The same will happen if you reset your password.
Because these credentials are sent to you over the internet, we make sure that the information about you stored in our Classroom is kept to what we feel is the minimum.
We retain email correspondence with you if we believe there is a valid business reason for doing so.
Your Information in Our Classroom
We don’t store your real name, address or contact details in our classroom. We try to make sure that the only link between the person in Our Classroom and you in real life is your email address and the time zone you’re usually in (our Live Classes happen at fixed times so we want the clock to be right).
While you’re in Our Classroom, we collect information about your user account for educational reasons. We also collect some information for proctoring reasons (e.g. to make sure you aren’t using the Classroom to do anything in breach of the Code of Conduct).
We may aggregate this information and use it to make decisions on how to improve our courses, for example looking at average test scores to see if any test is too easy or hard, or looking at lecture views to see whether students are getting bored and switching off before the end of the lecture.
In an ideal world, we wouldn’t keep any other information about you.
However, under UK law, you are entitled to make a complaint to us about our service for up to 6 years after your course finishes, and we have a duty to handle that complaint fairly and appropriately. To do that, we need to be able to remember enough about the service we provided you to be helpful.
We retain information of this nature after the end of the course and until the end of the statutory complaints window.
We are also obliged under UK law to take precautions against us disclosing information about you to imposters. Why someone would impersonate you to acquire information about your engagement with an online course you once attended we cannot say. Nonetheless, to guard against unauthorised disclosure, we keep a limited amount of information to help us properly identify you and reduce the risk of imposters. No system is perfect.
We take steps to ensure this information is encrypted and that access to it is restricted to authorised personnel.
We hope this is ok with you.
You have the right to know what personal information we hold about you. If you would like a copy of some or all of your personal information please write to us at the following address:
Subject Access Request, HieroEducation Partners, 7 Hereford Gardens, London SE13 5LU.
If the scope of your request is substantial, we may request a fee in exchange for handling it. We will notify you if this is the case and leave it to you to decide whether you wish to proceed with the request.
We want to make sure that your personal information is up to date. You may ask us to correct or remove information that you think is inaccurate subject to our legal obligations in this respect.
Changes to this Policy
It would be underhand for us to win your trust using this policy and then switch to a less friendly policy once we have information about you.
Nonetheless, it is highly unlikely that this policy is perfect, and even if it were we might have to change it if, for instance, we switch suppliers or so forth.
We will try to ensure that we are not obliged to change this policy in a way that materially worsens your privacy. If we make any material changes, we will notify you (assuming we have your current email address). If we are obliged to make a change that, in our judgement, significantly worsens the privacy of people who have given us their personal information, we shall make a public announcement to that effect on our primary public website (unless doing so would cause a breach of applicable law, rule or legislation, which we seriously hope it won’t).
This policy is effective from 8 August 2015.